FAQ

1. What are your key tags, patches and luggage tags made of?

All our key tags and patches are made from waterproof canvas — tough enough for ski bags, backpacks, and life in the wild.

Our luggage tags are crafted from either waterproof canvas or faux leather, depending on the design. Each material is chosen for durability, stitch quality, and how well it holds up to a little mountain chaos.

2. Can I put any text I want on my item?

Yes, you can be creative. No, you can’t be a jerk.

  • Originals Only: We don’t copy logos, brand names, or copyrighted designs. If you’re after identical factory-made stuff, there are plenty of websites that do that — we’re not one of them.
  • Hate Has No Home Here: If your “custom idea” includes hate speech, discrimination, or anything that targets or harms others, it’ll be declined faster than a gaper yard-saling down a double black diamond.
  • Our Promise: We make fun, inclusive gear for good humans who like people… in small, scenic doses.

3. Wholesale & Bulk Order Policy

We love working with ski clubs, resorts, race teams, and corporate partners who share our passion for the mountains (and the chaos that comes with them). Every order is stitched by hand up here in North Routt, Colorado — elk traffic jams, snow days, and all.

  • Production & Lead Times:
    • Orders over 100 pieces: typically 3-6 business days for production
    • Orders requiring out-of-stock fabric: up to 3 weeks

For the most accurate timeline, please contact us before placing your order. Processing times depend on order size and season — during deep ski season (December–March), our shop runs at full throttle and lead times may extend.

  • Bulk Rate Pricing
    • 11–49 items → 25% discount
    • 50–99 items → 30% discount
  • Wholesale Pricing
    • 100+ items → 35% discount
  • Sales Tax & Exemptions: Shopify automatically collects sales tax where required. If your organization holds a valid wholesale, resale, or tax-exempt certificate, simply email us a copy after checkout. Once verified, we’ll refund the collected tax to your original payment method.(If you’re not sure what qualifies — don’t worry, we’ve seen every version of “official” paperwork out there. We’ll help you get it right.)

4. Do you offer wholesale pricing on reorders? 

Yes — returning wholesale customers can reorder previous designs at wholesale rates without meeting the 100-piece minimum.

Reorders must be for an existing design from a past wholesale order, with a minimum of 20 pieces per color. The 35% wholesale discount will automatically apply once that reorder is confirmed.

This policy is reserved for established wholesale partners and helps us keep pricing consistent while making it easier to restock your bestsellers quickly.

5. Why are wholesale prices better here?

Each sales platform has its own transaction and processing fees, which affect final pricing. Orders placed through third-party marketplaces include those additional platform costs, while purchases made directly through SkiChains.com reflect our standard pricing.

For verified retailers, resorts, and teams, the SkiChains.com wholesale site is the best place to order — direct pricing, no middlemen, faster turnaround, and the best customization options.

6. Need it fast?

We’ll always do our best to hit your timeline. Rush orders may be available depending on current workload and fabric supply.

For large or time-sensitive projects, please reach out early — deep powder might slow our sleds, but it doesn’t stop them.

 

Updated 10/2025